FAQ / Shopping Information

1. How do I place an order?

First time shopping with CLA STUDIO? Shopping with us is simple and easy:

• Browse our website and select your preferred item.

• Choose the size and colour (if applicable), then click “Add to Cart”.

• Click on the Shopping Cart icon to review your order.

• Proceed to Checkout and complete your payment.

2. How can I know about the latest promotions or new arrivals?

You may follow CLA STUDIO on our social media platforms or subscribe to our newsletter to receive updates on new arrivals, promotions, and exclusive offers.

3. What happens after I place an order?

After a successful payment:

• You will receive an Order Confirmation Email with your order details.

• Our team will process and pack your order within the stated processing time.

• Once shipped, you will receive a tracking number to track your parcel.

4.Why am I unable to add an item to my cart?

Some items may have limited stock availability. If you are unable to add an item to your cart, it may already be sold out. Please refresh the page or contact us for assistance.

5.Will I receive an order confirmation?

Yes. An order confirmation email will be sent to you after a successful transaction.

5.Payment Information

What payment methods are accepted?

CLA STUDIO accepts:
• Visa
• MasterCard
• All payments are processed through a secure and encrypted payment gateway and are 3D Secure enabled (Verified by Visa / MasterCard Secure).

6.Can I cancel or change my order after payment?

Once an order is confirmed, cancellation or changes are not allowed as orders are processed immediately.

7.Return, Refund & Exchange Policy

All items are checked before shipping. Returns, refund or exchanges are only applicable for:

• Defective items

• Wrong item sent

• Major manufacturing defects (e.g. torn fabric)

Requests must be made within 3 days upon receiving the item and are subject to management approval.

8.Is my personal information safe?

Yes. Your personal information is kept strictly confidential and will only be used for order processing and delivery purposes. We do not share your data with third parties except where required to complete your order.

9.What is Wishlist / Cart Reservation?

Items added to cart or wish list are not reserved until payment is completed.
Stock is available on a first-come, first-served basis.

CLA STUDIO

(LA0082259-X) 202503256285

Social Media

Facebook
Little Red Book
Instagram

CLA STUDIO

(LA0082259-X) 202503256285

Social Media

Facebook
Little Red Book
Instagram

CLA STUDIO

(LA0082259-X) 202503256285

Social Media

Facebook
Little Red Book
Instagram

CLA STUDIO

(LA0082259-X) 202503256285

Social Media

Facebook
Little Red Book
Instagram